Privacy Policy

This privacy statement discloses the privacy practices for Keil Lasik, Inc.

Information Collection and Use
Keil Lasik is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Keil Lasik collects information from our users at several different points on our website.

Website Registration
In order to use some features of this website, users must first complete the registration form. During registration, users are required to give their contact information (name and e-mail address). This information is used to contact users about the topics on our site for which they have expressed interest and to enable users to retrieve lost passwords. It is optional for the user to provide demographic information (mailing address, position, technical skill, etc.).

Cookies
Keil Lasik uses cookies to remember if users have logged in while on our site. This allows website users to avoid logging in more than once, thereby saving time. Users have the option of disabling or not accepting cookies by changing the preferences on their browsers*. If users opt to disable cookies, they will still be able to use our website. However, they will not be able to use some functionality or post to the message boards. No personally identifiable information (e-mail address, name, etc.) is collected with the cookies that we set. Accepting cookies while on the Keil Lasik site will not put the user at risk for marketing to other sites. *Different browsers have different cookie settings. With Netscape, you can ask the browser to allow, warn you, or completely disable cookies. Internet Explorer has an additional feature where you can specify different settings for different security zones. You can choose to allow websites to create cookies for you in your “trusted sites” (like Keil Lasik), to warn you before you create them in your local Intranet zone, and to give you an option to never allow them in a “restricted zone.” See the “Help” section of your particular browser for more information on working with cookies.

Web Statistics
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use for reporting and sponsorship purposes. IP addresses are not linked to personally identifiable information.

Links
This website contains links to other sites. Please be aware that Keil Lasik does not claim any responsibility for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Security
This website takes every precaution to protect our users’ information, and we have security measures in place to protect the loss, misuse, and alteration of the information under our control.

Surveys
Occasionally, our site requests information from users via Web surveys. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include demographic data (such as zip code and age), but nothing that can identify any individual person will be collected. Survey results will be used for purposes of monitoring or improving the use and satisfaction of this site.

Choice/Opt-in
Our users are given the opportunity to “opt in” to newsletters and site update e-mail messages. To unsubscribe from mailings, please see that section above. To unsubscribe from any updates, users can use the “edit my profile” link from their homepage. To avoid receiving certain topic updates, the user can simply deselect the topics and select the “modify” button. Notification of Changes If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

SMS Messaging Policy

1. Introduction
We respect your privacy and are committed to protecting your personal information. This section of our Privacy Policy outlines how we handle data specifically in relation to our SMS (text messaging) services, which are powered by Sinch. By opting in to receive SMS messages from us, you agree to the terms described below.

2. Information We Collect
When you opt in to receive SMS communications from us, we may collect the following information:

  • Full Name
  • Mobile Phone Number
  • Email Address (if provided during form submission)
  • Appointment Preferences or Interest Areas (e.g. LASIK, ICL, consultation)
  • This information is collected voluntarily through online forms, in-office visits, or verbal opt-in, and is used strictly for communication purposes.

3. Purpose of SMS Communications
We use SMS messaging for:

  • Appointment reminders and confirmations
  • Pre- and post-operative instructions
  • Service promotions or offers
  • Important clinic updates or closures
  • Patient satisfaction follow-ups

Your data is never used for unrelated marketing or sold to third-party advertisers. Message and data rates may apply, We do not send more than 4 messages a month.

4. Consent and Opt-In
Consent is required before sending SMS messages. You may provide consent by:

  • Submitting a form with your mobile number
  • Opting in during a phone call or office visit
  • Texting a keyword to one of our designated numbers
  • All opt-in records are securely maintained in compliance with Sinch and telecommunications regulations.

5. Opt-Out Procedure
You may opt out at any time by replying STOP to any SMS message. Upon opt-out:

  • You will no longer receive SMS communications from us
  • Your number will be flagged in our system to prevent future messages unless you opt in again
  • You can also request removal by contacting our office directly.

6. Data Use and Sharing
We use your information solely for communicating with you regarding our services. We do not:

  • Sell your information to third parties
  • Share your data with unrelated service providers or advertisers
  • Use your number for non-health-related marketing purposes

The SMS platform provider (Sinch) processes messages securely and in compliance with applicable data protection laws, and only for the delivery of the messages you have agreed to receive.

7. Data Retention and Deletion
We retain your mobile number and associated information only as long as:

  • You remain an active patient or SMS subscriber
  • It is needed to fulfill communication or legal requirements

If you unsubscribe or request deletion, your data is securely removed from our messaging platform within 30 days.

8. Security Measures
We implement industry-standard technical and organizational measures to secure your personal information against unauthorized access, disclosure, or misuse. All SMS communication systems are encrypted and access is limited to authorized personnel.

9. Compliance
Our SMS communications comply with:

  • The Telephone Consumer Protection Act (TCPA)
  • The CAN-SPAM Act (where applicable)
  • HIPAA requirements for patient confidentiality
  • Sinch’s Acceptable Use Policy and data handling guidelines

10. Contact Information
For questions, opt-out help, or data removal requests, please contact us at:

Keil LASIK Vision Center
Phone: (616) 365-5775
Email: info@keillasik.com
Website: https://keillasik.com/privacy-policy